Terms & Conditions

1. Definitions

• "Service" — any of the three watch care services offered by Pendula: Strap & Bracelet Fitting, Collection Care Plan, and Vintage Restoration.
• "We / Us / Our" — Pendula, operating from 47 Beach Road, Bang Lamung, Chonburi 20150, Thailand.
• "You / Client" — any individual or entity that enquires about or engages a Service from Pendula.
• "Piece" or "Timepiece" — the watch, watch strap, or bracelet submitted for a Service.
• "Agreement" — these Terms & Conditions as accepted by you.

2. Acceptance of Terms

By submitting an enquiry, bringing a timepiece to our workshop, or engaging any Service, you confirm that you have read, understood, and agree to be bound by these Terms. You must be at least 18 years of age, or have the consent of a guardian, to engage our Services.

3. Service Description

Pendula offers three focused watch care services:

• Strap & Bracelet Fitting (฿4,200): Sizing, link adjustment, spring-bar replacement, and fitting of leather, rubber, or metal straps.
• Collection Care Plan (฿5,950): Scheduled annual rotation covering winding, condition checks, and light servicing for small collections.
• Vintage Restoration (from ฿11,900): Assessment, dial care, sympathetic case refinishing, and condition documentation for older timepieces. Final scope and pricing confirmed after assessment.

Services are provided at our workshop in Bang Lamung. We do not offer a postal or courier service for timepieces.

4. Enquiries and Engagement

Submitting an enquiry does not constitute a service agreement. A service is engaged only when:

• The timepiece has been assessed in person
• The scope and price have been communicated to you
• You have given verbal or written confirmation to proceed

For Vintage Restoration, the listed price is a starting point. Final pricing is confirmed after assessment and before work begins.

5. Client Responsibilities

• Provide accurate information about the timepiece and its history where relevant
• Disclose any known damage, previous repairs, or sensitivities that may affect the work
• Ensure you are the rightful owner of the timepiece, or have authority to submit it for service
• Collect the timepiece within 30 days of notification that work is complete

6. Acceptable Use

You agree not to submit items that are stolen, counterfeit, or subject to legal dispute. Pendula reserves the right to decline any service without explanation.

7. Pricing and Payment

• Prices are listed in Thai Baht (฿)
• Payment is due at collection of the timepiece
• Accepted methods: cash (THB) and major bank transfer. Card payment availability on request.
• For Vintage Restoration, a deposit may be requested before work begins for projects above ฿15,000

8. Refund Policy

If you are not satisfied with completed work, please raise this at collection. We will discuss the concern and, where the issue falls within the original agreed scope, consider remedial work at no additional cost. Refunds are not issued for completed services except in cases where the work was materially different from the agreed scope.

Deposits for Vintage Restoration are non-refundable once work has commenced.

9. Disclaimers

• We do not make representations about the effect of our services on the commercial value of a timepiece
• Vintage pieces may carry pre-existing conditions that become apparent only during work — these will be communicated to you before proceeding further
• We are not responsible for pre-existing faults that are unrelated to the agreed service

10. Limitation of Liability

Our liability in connection with any service is limited to the price paid for that service. We are not liable for indirect, consequential, or incidental losses, including loss of use or sentimental value, except where required by Thai consumer protection law.

11. Intellectual Property

All content on our website — text, images, design — is owned by or licensed to Pendula. You may not reproduce or distribute it without written permission.

12. Termination

Either party may withdraw from an agreed service before work begins. If you withdraw after work has commenced, you remain responsible for the cost of work completed to that point. We reserve the right to decline or discontinue a service if circumstances make it impractical to proceed.

13. Dispute Resolution

In the event of a dispute, we encourage an initial informal discussion. If unresolved, disputes shall be governed by Thai law and subject to the jurisdiction of the courts of Chonburi Province, Thailand.

14. General Provisions

• These Terms represent the entire agreement between us in relation to the services described
• If any provision is found unenforceable, the remaining provisions remain in effect
• Failure to enforce a provision does not constitute a waiver of that provision

15. Changes to Terms

We may update these Terms from time to time. The "Last updated" date above will reflect changes. Continued use of our services after an update constitutes acceptance of the revised Terms.

16. Contact

• Email: [email protected]
• Address: Pendula, 47 Beach Road, Bang Lamung, Chonburi 20150, Thailand
• Phone: +66 2 305 7194